top of page

SHIPPING INFO


Thank you for visiting and shopping at www.moonsclayground.com.

Following are the terms and conditions that constitute our Shipping Policy.
 

Domestic Shipping Policy


Shipment processing time: All orders are processed within 1-2 days including weekends and holidays. If we are experiencing a high volume of orders, shipments may be delayed by 3 days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
 

Shipping rates & delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout.
This is a  shipping cost from Australia Post.


 

*Please understand the high demand of online shopping in Australia may affect your delivery time.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
 

Damages
Moon’s Clayground
is not liable for any products damaged or lost during shipping. However, we understand how disappointed you feel, and we will do our best to resolve the matter. You can either email us for assistance or refer to our Returns & Refunds Policy for more details.
 

International Shipping Policy


Unfortunately, we currently do not ship outside Australia.

Standard Post

Express Post

​Contactless Pick up

Delivery

3-5 business days

1-2 business days

Bayswater Area.

Instructions with address,

date & time will be emailed.

Every Sunday, within Bayswater, Ringwood, Dandenong Ranges areas only.

$10/parcel

$13/parcel

Free

$5/address

bottom of page